For any warranty-related claim, we will provide you with a pre-paid return label. You are liable and responsible for the device until. The seller receives it
  • Notwithstanding the rights afforded to you in the Australian Consumer Guarantees Act, we will provide you with a 13-month warranty on all devices sold through the marketplace. 
Any warranty claims need to be directed to our customer service department, who will talk you through the process.
  • We will decline a request for a return due to a change of mind outside of the 21-day return period.
  • Any brand-new devices sold through the marketplace may include local manufacturer’s warranty. In this case, any warranty claims must be handled by the manufacturer directly.
This does not apply to any brand-new device intended for a market other than Australia, as the manufacturer warranty will not apply. These devices will be subject to the same warranty process as outlined in section 6: b


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